Return & Refund Policy
Last Updated: June 2026
At H.P. Creation, customer satisfaction is our priority. Every order is carefully inspected before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to help.
Return Eligibility
Returns are accepted only if:
- You receive a damaged or defective product.
- You receive the wrong product.
- The product is significantly different from what you ordered.
To request a return, contact us within 48 hours of delivery with:
- Order Number
- Photos or videos of the product
- Unboxing video (recommended for faster verification)
Non-Returnable Items
Returns or exchanges are not accepted for:
- Products damaged after delivery.
- Used, washed, cut, or altered lace.
- Custom-made or special-order products.
- Clearance or Sale items (unless damaged or incorrect).
- Orders returned without prior approval.
Refund Policy
Once the returned product is received and successfully inspected:
- Approved refunds will be processed within 5–7 business days.
- The refund will be credited to the original payment method.
- Shipping charges are non-refundable unless the mistake was from our side.
Exchange Policy
If you receive the wrong or damaged product, we will provide a replacement at no additional cost, subject to product availability.
If the same product is unavailable, you may choose:
- A replacement of equal value, or
- A full refund.
Order Cancellation
- Orders can be cancelled only before dispatch.
- Once an order has been shipped, cancellation is not possible.
Return Shipping
If the return is due to our mistake (wrong or damaged product), return shipping charges will be borne by H.P. Creation.
For any other approved return, the customer is responsible for return shipping costs.
Contact Us
For any return or refund request, please contact us:
H.P. Creation
📧 Email: thehpcreation@gmail.com
📞 Phone/WhatsApp: +91 84604 38311
Please include your Order ID in all communications for faster support.